Leadership 360

Leading Care — How I Lead in a Healthcare Setting (24)

~10 min · 24 questions Org360

About this survey

A specialized 24-question 360 designed for healthcare leaders — clinical leads, ward managers, service heads, and medical directors. Covers 10 healthcare-specific leadership domains plus health equity, drawn from the NHS Leadership Academy framework, CCL's healthcare leadership research, and validated clinical leadership competencies. Goes beyond generic leadership assessment to measure the competencies that directly impact patient care, staff wellbeing, and service quality.

Key Features

  • 1 overall effectiveness rating
  • 19 Likert items across healthcare-specific domains: ethical practice, self-awareness, clinical credibility, system understanding, interprofessional working, communication, operational management, quality & safety, vision & change, and health equity
  • 3 open-ended questions including a one-word style descriptor and Start/Continue + Stop prompts
  • Every question is grounded in observable clinical leadership behaviors, not abstract management theory

What You Can Do With the Results

  • Assess leadership effectiveness through the lens of patient care and clinical outcomes
  • Identify whether a leader is seen as clinically credible by frontline colleagues
  • Spot gaps in safety culture, quality improvement, or interprofessional collaboration
  • Evaluate how well a leader navigates health equity in decision-making
  • Create development plans aligned with healthcare-specific leadership frameworks
  • Track growth across clinical leadership competencies over time

How Long It Takes 5-7 minutes per respondent.

How Often to Run It Every 6–12 months, aligned with clinical leadership development cycles or appraisal periods.

Anonymity All responses are anonymous and confidential to the leader requesting feedback.

Types of questions

Rating 1 to 5, Open Text, Rating 1 to 10, Open text

Number of questions

24

Author

Org360

License

Creative Commons

Survey questions

Overall Effectiveness

1.1Overall effectiveness over the last 3–6 months? (likert)

Ethical Practice

2.1Acts in line with professional and organizational values, even when inconvenient. (likert)
2.2Is open and honest when things go wrong, including about their own part. (likert)

Self-Awareness

3.1Asks others for feedback and considers it without becoming defensive. (likert)
3.2Stays calm and constructive in high-pressure or emotionally charged situations. (likert)

Clinical Credibility

4.1Uses clinical guidelines, evidence, and best practice when influencing care delivery. (likert)
4.2Understands the day-to-day realities of frontline work in their service. (likert)

System Understanding

5.1Understands how their service fits within wider patient pathways and other teams. (likert)
5.2Uses information (activity, outcomes, incidents, feedback) to inform decisions. (likert)

Interprofessional Working

6.1Builds positive working relationships across professions and roles. (likert)
6.2Addresses disagreements respectfully rather than letting them fester. (likert)

Communication

7.1Listens carefully and checks understanding, especially in complex or sensitive situations. (likert)
7.2Creates an atmosphere where people feel able to raise concerns about safety or quality. (likert)

Managing Services

8.1Helps plan and organize work so that care is safe, timely, and smooth. (likert)
8.2Manages changes in demand, staffing, or capacity effectively. (likert)

Quality & Safety

9.1Encourages staff to report incidents, near-misses, and concerns without fear of blame. (likert)
9.2Involves frontline staff in identifying problems and testing practical improvements. (likert)

Vision & Change

10.1Shares a clear, patient-focused picture of what good care should look like. (likert)
10.2Helps staff move through change without losing morale. (likert)

Health Equity

11.1Considers how decisions affect access, fairness, and outcomes for different patient groups. (likert)

Open Feedback

12.1In one word or short phrase, how would you describe this leader's style?
12.2What should this leader start doing or continue doing more of?
12.3What should this leader stop doing or do less of?

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