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🌟 Client or Beneficiary Satisfaction Survey

This feedback survey is designed for organizations that want to understand how their services are helping — and how they can improve.

You can send it to your beneficiaries, clients, or community members to learn:

  • How your support is making a difference
  • What aspects of your service are most valuable
  • What could be improved or done differently
  • What unmet needs or new opportunities are emerging

The questions are simple, open-ended, and easy to answer. The survey gives you rich qualitative insights that go beyond numbers — helping you adapt, grow, and better serve your community.

It’s perfect for organizations that value listening, learning, and continuous improvement.

Use it at the end of a program, mid-cycle, or annually — and analyze responses with your team.

NPS Question

  • 1.1On a scale from 1 to 10, how likely are you to recommend our services to a friend, colleague, or peer organization?(likert)
  • 1.2Can you describe a specific way our services have helped you or your organization?(open text)
  • 1.3Is there anything we could improve or do differently to better support your goals?(open text)
  • 1.4Are there other needs ot challenges you're facing where support from us would be valuable?(open text)